We strive to provide fast and reliable delivery to all our customers, no matter where they are located. Below is a detailed overview of our shipping terms and timelines:

Standard Shipping

• Order Processing Time:
  Each item is custom-made, and the standard processing time is 1-3 days. During sales periods, due to high demand, processing may take 3-5 days.
• Delivery Time:

- USA: Delivery typically takes 12-16 days after dispatch.
- Other Countries: Delivery usually takes 14-24 days, depending on postal services and local customs procedures.

Express Shipping

For those who need their order as soon as possible, we offer an express shipping option.

• Order Processing Time:
  We expedite the process, and your item will be ready within 1-2 days.
• Delivery Time:
  Express shipping ensures that your order arrives within 9-11 days, depending on the destination country.
  

Additional Information

• All orders are shipped in secure packaging to ensure the safe delivery of your items.
• Once your order is dispatched, you will receive a tracking number so you can monitor its journey.
• Please double-check the shipping address when placing your order. We cannot guarantee address changes after dispatch.

Customs Information

Please note that additional customs duties or taxes may be charged in your country. These costs are not included in the order price and must be covered by the customer. We recommend checking with your local customs office before placing an order to avoid surprises.

We are always happy to answer your questions and assist if you need more information about shipping! 😊

When you add a pre order item to your shopping cart, the estimated shipping date of your entire order will be indicated next to the pre-order button.

If you would like to have the rest of your items that are currently available shipped out,
additional shipping fees will apply. Please contact us to request a separate shipment of your items.

We use the hip measurement to determine the correct size. Please take your measurements following the example in the photo to ensure a perfect fit.

Yes, many panty models feature adjustable hip measurements, allowing for a ±2 size adjustment. Some items also come with fasteners that can be opened or closed on the sides or front for added convenience.

Our products require delicate care:

• Hand washing is recommended, especially for items made of delicate materials such as harnesses.
• For some items, gentle machine washing in a laundry bag may be suitable.
• Avoid prolonged exposure to sunlight to preserve the brightness of colors and the integrity of shiny or metallic finishes.

Each product listing includes:

• Color Palette: Refer to the 5th photo.
• Size Chart: Available in the 6th photo.
  Sizes are also repeated in the product description for your convenience.